Please provide a 24-hour notice of any schedule changes or cancellation request before your scheduled appointment time. If a 24-hour notice is not received, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for any subsequent late cancellations.
Late Arrivals no-show Policy
Please arrive 5-10 minutes before your appointment time for paperwork if you have not already completed it online as well as to answer any questions your therapist may have. Arriving after your appointment time may result in loss of time from your massage so the session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival time. If you arrive more than 15 minutes late to a 60- minute appointment, or more than 30 minutes late to a 90- or 120-minute appointment, it is considered a no-show and full payment will be required. Future sessions may require pre-payment.
Services that have been rendered cannot be refunded. Prepaid packages if unopened are subject to refund, but opened packages are only eligible for transfers.
Inappropriate Conduct, Session Termination, and Right to Refuse Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no illicit component to massage therapy and any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited, we may also file a report with the local authorities and notify other local massage therapists as a safety precaution for our colleagues. Your massage therapist has the right to refuse service to any client suspected of being under the influence of alcohol or drugs to the extent that they may inhibit your ability to give appropriate feedback during the massage. Each client also has the right to end a session at any point if you find yourself with a personal emergency, in pain, or otherwise uncomfortable with proceeding through the scheduled session. We retain the right to charge for the full service regardless of the amount of time received. We understand if you need to end a session early, but please let us know if there's any way we can improve.
Gift Card Policy
All gift certificate sales are final and are not subject to refunds or exchanges. Gift certificates can be transferred to a different recipient from the original, but the original certificate must always be presented at the time of service. All gift certificates are valid for 2 years from the purchase date as marked on the original gift certificate. After such, the amount on the gift certificate to be applied to services is considered abandoned to the business and is no longer eligible for use, refund, or exchange.
Disputed charges after services are rendered or due to fees associated with cancellation, no-show, and late arrivals per our policies, will result in a continuation of charge attempts. If the bank finds the dispute to be out of our favor despite sufficient evidence of a service or policy agreement, we retain the right to bill for associated fees and will pursue all legal and civil avenues to garner such payment. Clients may be barred from making any future appointments in response to disputed charges
Minor Client Policy
Clients under the age of 18 must be accompanied by a parent or guardian who will complete a Minor Intake Form and Minor Liability Release, and who will remain in the treatment room throughout the entire session. Minors are not allowed unsupervised in the lobby during an adult's appointment. I highly encourage calling before booking a session for your dependent, so you can better determine we are the right fit.
Arrivals and Check In
We request that all intake forms, policy notifications, and other documents are filled out digitally when you book your first appointment. If such documents are not received within 24 hours of booking an appointment, the appointment is considered forfeited and will not be confirmed in our system. A credit card is required to hold all appointments and will be charged at the end of your scheduled appointment unless another payment option is specified. This credit card may also be used to charge fees associated with late cancellations, no-shows, and any other fees outlined in our policies. Clients will be notified of such charges 24 hours prior to payment processing.
Cell Phone Policy
We request that all phones are silenced or turned off throughout your appointment time. To ensure you can fully relax throughout your appointment, as well as for the privacy and safety of all parties, we ask that your cell phone is kept with your belongings and not to be used at all during your massage.